BBB ACCREDITED BUSINESS SINCE 09/30/2003

Move.com (Headquarters)

 Find a Location

(805) 557-2300 30700 Russell Ranch Road, Westlake Village, CA 91362

Print

Description

This company offers internet search features related to the residential, real estate and multifamily housing markets.

BBB Accreditation

A BBB Accredited business since 09/30/2003.

BBB has determined that this business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business's products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business's product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised this business's rating include:

Length of time business has been operatingComplaint volume filed with BBB for business of this sizeResponse to complaint(s) filed against businessResolution of complaint(s) filed against businessBBB has sufficient background information on this business

Customer Complaints Summary Read complaint details

40 complaints closed with BBB in last 3 years | 7 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising / Sales Issues 18
Billing / Collection Issues 7
Problems with Product / Service 13
Delivery Issues 0
Guarantee / Warranty Issues 2
Total Closed Complaints 40

Additional Complaint Information

Complaints filed against this company generally concern a variety of subjects including allegations of confusing or misleading advertising and dissatisfaction with services purchased. The company generally responds to complaints to the complainant's satisfaction. There are no particular patterns within the company's complaint history that the BBB can identify at this time. As of September 1, 2005 at the company's request any and all complaints filed nationally by the customers of this company are to be filed with this BBB.

Complaint Details | Definitions | BBB Complaint Process | File a Complaint

  • Government Actions

    BBB has no information regarding government actions at this time.

    What government actions does BBB report on?

  • Advertising Review

    BBB has no information regarding advertising review at this time.

    What is BBB Advertising Review?

Additional Information

top
3000195
BBB file opened: 7/29/1999 Business started: 1/1/1996
Contact Information
Debbie Neuberger - Senior Vice President of Service Operations
    Patty Wehr (SVP and Chief Account Officer)Bruce Caul (Manager, Customer Service/Top Producer)Eric Gramberg (VP Sales Move Rentals and Senior Housing)Errol Samuelson (Pres. of REALTOR.com)Jim Caulfield (General Counsel)Steve Berkowitz (CEO)
Number of Employees

1400

Business Category

Internet Services

Alternate Business Names
Move.com National Organization of RealtorsRealtor.comNational Association of RealtorsMoving.comListHubBDXMove New HomesMove RentalsHOMESTORE.comREALTOR.comSeniorHousingNetTop ProducerMove, formerly Homestore, Inc.