BBB ACCREDITED BUSINESS SINCE 03/16/2010

TransUnion Interactive, Inc.

(800) 493-2392 100 Cross Street, Suite 202, San Luis Obispo, CA 93401

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Description

This company offers financial services such as credit reports, property profiles & more.

BBB Accreditation

A BBB Accredited business since 03/16/2010.

BBB has determined that this business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business's products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business's product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised this business's rating include:

Length of time business has been operatingComplaint volume filed with BBB for business of this sizeResponse to complaint(s) filed against businessResolution of complaint(s) filed against businessBBB has sufficient background information on this business

Customer Complaints Summary Read complaint details

497 complaints closed with BBB in last 3 years | 177 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising / Sales Issues 130
Billing / Collection Issues 177
Problems with Product / Service 182
Delivery Issues 4
Guarantee / Warranty Issues 4
Total Closed Complaints 497

Additional Complaint Information

Complaints against this company concern consumers' allegations that they are being charged after accepting a "free trial offer" and that the website is not clear on the terms regarding this offer. Consumers also allege that they have difficulties in receiving refunds when contacting the company. The company usually responds by refunding consumers.

Complaint Details | Definitions | BBB Complaint Process | File a Complaint

  • Government Actions

    BBB has no information regarding government actions at this time.

    What government actions does BBB report on?

  • Advertising Review

    BBB has no information regarding advertising review at this time.

    What is BBB Advertising Review?

Additional Information

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5001299
BBB file opened: 3/10/1999 Business started: 8/1/1995
Contact Information
Customer Support -
    Marie Sky (Complaince Assistant)Kate Anderson (Compliance Officer)Laura Bontempo (Vendor Investigations Mngr )
Number of Employees

80

Business Category

Credit Counseling and Management Services

Alternate Business Names
TransUnion Interactive, Inc.True CreditZendough.comTrans Union InteractiveZendoughTrueCredit.Com
Industry Tips
Despite a 3-year period from February, 2007, to March, 2010, this company has been BBB-Accredited since March of 1999.