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BBB Reliability Report for
New Era Debt Solutions
   
 
BBB Rating is F
New Era Debt Solutions F
Rating Explanation
Company Rating F
Our opinion of what this rating means:
We strongly question the company’s reliability for reasons such as that they have failed to respond to complaints, their advertising is grossly misleading, they are not in compliance with the law’s licensing or registration requirements, their complaints contain especially serious allegations, or the company’s industry is known for its fraudulent business practices.

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Company Profile
New Era Debt Solutions
Address:  
295 Willis Ave.
Camarillo, CA  93010
Tel: (805) 532-9000
Fax: (805) 532-9096
» See more photos on TrustLink
Web Site:   http://www.dtsfinancial.com
Contact:   Dan Smith - Owner
Business Start Date:   9/1/2000
Company ID:   3001079
Nature of Business:

This company offers financial services, investments, insurance, loans and debt elimination.
BBB Comments & Analysis

Bureau's Comments and Analysis of Company's Business:

Our experience with debt negotiating companies is that they attract customers with large credit card debt by claiming to be able to settle those debts for a fraction of their face value. They often claim that their services are more effective than those provided by credit counseling services and that they are a superior alternative to bankruptcy.

These companies usually instruct their clients to stop paying their creditors. Some companie...  »More

Licensing

Agency:
License Number:
Status:

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

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Government Actions

We know of no government action taken against this company.  

Accreditation

This company is not accredited by the Better Business Bureau. This fact does not disparage the company in any way.

Other Considerations

This company has an affiliation with Santa Rosa Lending (SRL) which is a corporation owned and controlled by the principal of DTS Financial.  

Advertising Review

No questions about the truth of this company's advertising has come to our attention. 

Rating Reasons

Significant reasons for this rating:
Business type is problematic

Addl. Company Info
Additional DBAs
Additional Contacts
Additional Addresses
Additional Websites
Additional Phone Numbers
Additional Fax Numbers
Complaint Experience

Bureau Summary and Analysis of customer complaints and company responses:

The BBB has experienced a significant decline in the number of complaints filed against this company. The company has informed the BBB that they have made significant changes which they feel have lead to the decline in complaints.  

Complaint Closing Statistics

The following grid displays the number and responses to complaints over the last 36 months:

No. of CmplType of Response
1Making a full refund, as the consumer requested
2Making a partial refund
16Agreeing to perform according to their contract
0Refusing to make an adjustment
8Refuse to adjust, relying on terms of agreement
0Unanswered
1Unassigned
28 Total