BBB Reliability Report for
High Tech Pet Products, Inc.
   
      A BBB Accredited business since 09/10/2008
 
BBB Rating is A
High Tech Pet Products, Inc. A
Rating Explanation
Company Rating A
Our opinion of what this rating means:
An extremely high rating. The condition that lowers this grade from A+ is not what we believe to be a significant one.

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My Experience
5 Star Rating
TrustLink Rating:
based on 28 reviews
Company Profile
High Tech Pet Products, Inc.
Address:  
2476 Palma Drive, Suite A
Ventura, CA  93003
Tel: (805) 644-1797
Fax: (805) 644-1814
Web Site:   http://www.hitecpet.com/
Contact:   Nick Bonge - President
Business Start Date:   10/10/1986
Company ID:   14000001
Nature of Business:

This company offers the manufacture and retail distribution of electronic pet training and automatic pet door products.

BBB Comments & Analysis

Bureau's Comments and Analysis of Company's Business:

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company. 

Licensing

Agency:
License Number:
Status:

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

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Government Actions

Agency: Ventura County District Attorneys Office
Description: On April 20, 2007 the Ventura County District Attorneys Office announced that they have settled a civil consumer protection complaint against this company and its owner.

The complaint filed by the DA's Office alleged the company's advertising and sales practices violated California's misleading advertising laws, the Internet sales laws and the Business and Professions Code ...
  »More

Accreditation

This company has been accredited since 09/10/2008 and we are satisfied that it honors its commitment. The company has agreed to uphold our accreditation standards, which include a commitment to act in accordance with ethical business practices and to respond to customer complaints.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.  

Advertising Review

No questions about the truth of this company's advertising has come to our attention. 

Complaint Experience

Bureau Summary and Analysis of customer complaints and company responses:

Company states that during the reporting period they have shipped directly or indirectly to over one million consumers making the number of complaints small in proportion to their total customer base. Complaints are concerning customer's allegations that the merchandise they receive is defective and...   »More

Complaint Closing Statistics

The following grid displays the number and responses to complaints over the last 36 months:

No. of CmplType of Response
56Making a full refund, as the consumer requested
10Making a partial refund
68Agreeing to perform according to their contract
0Refusing to make an adjustment
1Refuse to adjust, relying on terms of agreement
0Unanswered
4Unassigned
139 Total