BBB Reliability Report for
Best Move
   
      A BBB Accredited business since 02/26/2002
 
BBB Rating is A+
Best Move A+ 1
Rating Explanation
Company Rating A+
Our opinion of what this rating means:
An exemplary rating. This means that nothing in our files causes us to have any doubt about the company’s reliability.

Check out the Best Move storefront to view photos of the business, read customer reviews, and even post a review yourself!
5 Star Rating
based on 2 reviews
Company Profile
Best Move
Address:  
801 Mitchell Rd., Suite 108
Newbury Park, CA  91320
Tel: (805) 375-0765
Fax: (818) 992-1377
Web Site:   http://www.bestmove-thebetterm...
Contact:   Lyn Maher - Partner
Business Start Date:   1/1/1985
Company ID:   5001815
Nature of Business:

This company offers moving and storage services, as well as, carpet and upholstery cleaning, and tile and grout floor cleaning.

BBB Comments & Analysis

Bureau's Comments and Analysis of Company's Business:

We suggest that consumers insist on a written binding estimate in advance of the move. With a binding estimate, the actual moving costs may not exceed the estimate. Be certain that the estimate is very specific concerning the goods to be shipped. It is advisable to purchase additional insurance for lost or damaged goods since the statuatory liability is only .60 cents per pound. If you obtain a non-binding estimate and you are moving between s...  »More

Licensing

Agency: Public Utility Commission (PUC)
License Number: MTR0188876
Status: Valid

Government Actions

We know of no government action taken against this company.  

Accreditation

This company has been accredited since 02/26/2002 and we are satisfied that it honors its commitment. The company has agreed to uphold our accreditation standards, which include a commitment to act in accordance with ethical business practices and to respond to customer complaints.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.  

Advertising Review

No questions about the truth of this company's advertising has come to our attention. 

Complaint Experience

Bureau Summary and Analysis of customer complaints and company responses:

Our complaint history for this company shows the company gave proper consideration to complaints presented by the Bureau.  

Complaint Closing Statistics

The following grid displays the number and responses to complaints over the last 36 months:

No. of CmplType of Response
1Making a full refund, as the consumer requested
0Making a partial refund
1Agreeing to perform according to their contract
0Refusing to make an adjustment
0Refuse to adjust, relying on terms of agreement
0Unanswered
0Unassigned
2 Total